“Digital Transformation” is a buzzword taking over a lot of tech companies in the Philippines and all over the world, but the use of technology to revolutionize how companies reach their customers isn’t unique only to tech giants.
In celebration of Bancassurance month, BPI-Philam shares how fintech shouldn't just be at the fringes of the business and the customer journey, it should lead it.
“Revolutionizing financial security and insurance is not only about improving products – it’s also about improving our customer’s experience every time they interact with us,” said Surendra Menon, BPI-Philam CEO. “People used to have to take ten or twenty steps before they get their hands on the policy that they want. Technology has helped us cut those steps significantly, and it has allowed us to fulfill our mission of making insurance easy to get and easy to have.”