Multinational pharmaceutical company Boehringer Ingelheim Global Business Services (GBS) Manila recently marked its 5th year in the Philippines with a townhall meet last November 29 at the Grand Ballroom of Crimson Hotel in Alabang, Muntinlupa City.
Originally established as a regional center to provide transactional services in the HR, Finance, and Master Data Management for the APAC region in 2017, the Center grew by leaps and bounds in its Alabang location.
“At UnionBank, we take delivering the best customer experience very seriously. To ensure our products, services and interactions across channels keep on delighting our customers, we make sure we continuously get feedback from them and we work closely with our Data Science and AI counterparts to help us analyze the vast data we get to allow us to keep on providing what our customers love and quickly address those that need improvement,” said Albert Cuadrante, UnionBank’s Chief Marketing Officer.
During the Customer Experience Asia Week 2022 held in Singapore, UBX Chief Operations Officer & Chief Customer Officer Iris Yacat said the key ingredient to a great customer experience is the marriage of online and offline approaches to creating meaningful solutions.
“The pandemic has greatly disrupted how we interact with our customers, resulting in the heightened need for understanding behaviors both offline and online. This means that we have to focus on embedding more services in the online experience by leveraging data to capture and measure feeling and sentiment more quickly and accurately. We then follow through offline by guiding our people on the ground to provide an empathetic experience for our customers,” Yacat said.
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The contract signing ceremony between UnionBank and BENCH took place last November 14 at the UnionBank Plaza in Pasig City.
To help BENCH digitize its transactions, UnionBank will be generating in-store QRPH codes that will serve as additional payment channels for shoppers. This will allow them to quickly pay for their purchases without worrying about loose change. They also won't need to use their on-hand cash or fall in line to withdraw cash at ATMs, saving them time.
Because the partnership leverages QRPH's wide range of accepted payment providers through partner banks and popular digital wallets, shoppers can pay for their purchases digitally without worrying about using services or apps they are not familiar with, and simply opt for those that they are already using.
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Annually, insurance company AXA organizes one full week dedicated to sustainability. The AXA Week for Good, the highlight of the purpose-led company’s year-long corporate responsibility activities, aims to celebrate the ability of AXA employees to take positive action by offering their time and skills to support our two sustainability pillars: climate change & biodiversity and inclusive protection.
In the Philippines, the volunteer activities kicked off with two simultaneous events: a meal packing session for the benefit of Rise Against Hunger Philippines, and solar light building in partnership with Liter of Light. Rise Against Hunger is an organization committed to ending hunger and malnutrition, while Liter of Light is a global non-profit organization that provides sustainable and affordable lights to people with limited or no access to electricity.
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Top Officers Rick Pusag and Joey Regala guard the doors of EastWest against cybersecurity and IT threats. Sharing decades of experience combined between the two, they lead the Bank’s Cybersecurity and Information Departments with EVP Rick Pusag as the Technology and Productivity Head and FVP Joey Regala as the Chief Information Security Officer and Data Protection Officer. With Rick Pusag at the helm of systems and infrastructure and Joey Regala manning the gates of cybersecurity, customers can feel at ease knowing that these industry experts are on their side, at all times.
Working Hand in Hand
As cases of bank fraud climb in this challenging climate, EastWest remains vigilant in its efforts to keep the Bank and its customers secure against future attacks. Joey’s group is chiefly concerned with data protection and cybersecurity, while Rick’s group handles the IT infrastructure that both customers and employees interact with—the two collaborate closely together to keep EastWest’s cybersecurity up to date.
“EastWest is constantly adjusting to the cyber terrain, looking for vulnerabilities and mitigating them accordingly,” says Regala. “Our office, the Information Security and Data Protection Office, consistently coordinates with the IT Group to further strengthen cybersecurity.”
Let the good times roll! Pinoys are known to be lovers of food and fun that bring everyone closer. Whether birthdays, class reunions or kiddie parties, Filipinos always make a way to share their blessings and celebrate milestones and special moments with friends and loved ones!
To offer Filipinos better ways to make their wonderful celebrations memorable and affordable, the lifestyle partner of every Filipino Home Credit Philippines expands its services and offerings to Food and Beverages, starting with its partnership with Max’s Restaurant.
