EastWest launches ECHO, AI-powered chatbot for business owners

Helping entrepreneurs access cash management solutions with greater ease and confidence

As more Filipino entrepreneurs turn to digital channels to manage and grow their businesses, they increasingly need quick, reliable access to information and solutions that can help them manage day-to-day financial operations efficiently. To support this, East West Banking Corporation (EastWest) launched ECHO (EastWest CMS Help Officer), an AI-powered chatbot designed to help business owners better understand and access the Bank’s Cash Management Services.

MSMEs continue to make up the vast majority of businesses in the Philippines, while recent business registration data points to a clear shift toward digital channels, with more entrepreneurs choosing to register and renew their businesses online for faster, more convenient transactions.

How AI-Powered Lending App Is Expanding Financial Access in the Philippines

JuanHand uses AI to deliver faster credit and a path to better financial opportunities.

Despite significant digital advancements, nearly half of Filipino adults remain unbanked, and 76% of loans still go to large corporations which leaves small business owners, informal workers, and rural communities underserved. While technology is no longer the barrier, trust, usability, and data that truly reflect the lived realities of Filipino borrowers remain lacking.

Artificial intelligence (AI) is helping to bridge this gap by leveraging alternative data, like utility payments, e-commerce activity, and social media behavior, to enable faster, smarter, and more inclusive credit assessments. Citing the Bangko Sentral ng Pilipinas (BSP), the Alliance for Financial Inclusion (AFI) highlights alternative data as a strategic priority in advancing financial access nationwide, and lending platforms like JuanHand are implementing this vision. It utilizes AI to expand access to credit for millions of Filipinos traditionally excluded from the formal financial system.

UBX Global CTO: AI to elevate humankind to a higher plane

Artificial Intelligence (AI) will force humankind to elevate itself to a different level and create solutions to long standing problems instead of aggravating them, according to Mario Domingo, the freshly appointed Global Chief Technological Officer of UBX, the leading open finance platform in the Philippines.

In the latest episode of the Orange Chair, a web series featuring today’s top thought leaders and influencers, the digital transformation virtuoso debunked the public’s common misconceptions about AI.

UnionBank Techs Up to understand and serve clients in trailblazing ways

AI-powered innovation to enable unprecedented, convenient, and more secure user experience

Union Bank of the Philippines (UnionBank), through its Artificial Intelligence and Innovation Center of Excellence (AI & Innovation CoE), has strengthened its position as a trailblazer in Data Science and Artificial Intelligence (DSAI) as it reports promising results in developing game-changing client solutions. Consistent with its ‘Tech Up Pilipinas’ advocacy, UnionBank’s AI experimental explorations utilize advanced technologies like speech recognition to better interact with the country’s increasingly digital-savvy users and provide them with a better customer experience anchored on financial inclusion.

UnionBank leverages AI for improved customer experiences

In order to keep up with the changing behaviors of today’s banking customers, Union Bank of the Philippines (UnionBank), the country’s leading digital trailblazer, has unveiled an innovative tool that leverages Data Science and Artificial Intelligence (DSAI) to enable and accelerate better and more meaningful experiences for its customers while maximizing value creation for the Bank when it comes to its products and services.

“At UnionBank, we take delivering the best customer experience very seriously. To ensure our products, services and interactions across channels keep on delighting our customers, we make sure we continuously get feedback from them and we work closely with our Data Science and AI counterparts to help us analyze the vast data we get to allow us to keep on providing what our customers love and quickly address those that need improvement,” said Albert Cuadrante, UnionBank’s Chief Marketing Officer.