What makes employee performance gamification effective, according to Sun Life ASCP

There is no denying that work-from-home (WFH) or hybrid models have resulted in marked benefits for employees and companies. However, for managers and supervisors, remote work can pose a challenge when it comes to ensuring efficient performance and communication with their team.

Gamification is one way these issues could be addressed, especially in this age of rapid digitalization. While it’s certainly not a new concept, a well-designed gamification program can help improve employee performance. Sun Life Asia Service Centre-Philippines (ASCP), a company providing contact center, business processing, IT, and Investment Research services to Sun Life’s global businesses with locations in India and the Philippines, has launched an extensive initiative for performance management and learning gamification for its over 800-hundred strong operations team in Manila. 

How to set work-from-home employees for success

Working from home has turned from a simple working option for some to a necessity for most as a result of the ongoing coronavirus pandemic and government-mandated quarantine. To help companies with this setup, Paul Rivera, ex-Googler, Kalibrr CEO and Co-founder recommends these easy-to-implement tips to ensure employee well-being, accountability, and productivity as they work remotely.

Access to tools and technology

Everyone should have access to the same set of tools - in our case, laptops, company email addresses, phones/SIM cards for our sales team, access to cloud storage (Google Drive / Dropbox), access to the company-wide project management tool like Trello, and in some cases, subsidized access to the internet.

Align on what communication channels to use

Communication is a critical piece to make sure that working remotely goes as smoothly as possible. Are you going to use Skype, Slack Viber, or Telegram? Whatever you choose, make sure that you clearly and deliberately assign specific channels that you’ll be using to talk to your employees.