There is no denying that work-from-home (WFH) or hybrid models have resulted in marked benefits for employees and companies. However, for managers and supervisors, remote work can pose a challenge when it comes to ensuring efficient performance and communication with their team.Gamification is one way these issues could be addressed, especially in this age of rapid digitalization. While it’s certainly not a new concept, a well-designed gamification program can help improve employee performance. Sun Life Asia Service Centre-Philippines (ASCP), a company providing contact center, business processing, IT, and Investment Research services to Sun Life’s global businesses with locations in India and the Philippines, has launched an extensive initiative for performance management and learning gamification for its over 800-hundred strong operations team in Manila.
