Delgado is concurrently serving as the Senior Executive Vice President, Chief Customer Experience Officer and Chief Digital Channels Officer of UnionBank. Delgado took great strides in growing UnionBank’s digital customer base via its UB Online mobile app and was the force behind the transformation and redesign of its branches to the Ark, which elevated the customer experience in physical premises. Additionally, she played a key role in the signing of the game-changing acquisition between Citibank N.A. and UnionBank.
Aside from Delgado, Lorenzo T. Ocampo was also appointed as Vice Chairman and CEO of CitySavings while Manuel G. Santiago Jr. assumed the position of President and Chief Operating Officer of the thrift bank.
Outgoing CitySavings Chairman and UnionBank Chief Technology and Operations Officer and Chief Transformation Officer, Henry R. Aguda, takes on the reins of UnionBank’s digital bank subsidiary, UnionDigital, as its new President and Chief Executive Officer, taking over Ramon Vicente De Vera, who will lead a new market expansion role for the Bank.