City Savings Bank (CitySavings), the thrift bank subsidiary of Aboitiz-led Union Bank of the Philippines, (UnionBank) caps the year with recognition from the International Finance Awards. The Bank was named as the Most Customer-Centric Savings Bank in the Philippines for 2023. International Finance, a London-based publication, noted that “CitySavings bagged this prestigious award for its various customer-centric initiatives along with its excellent services and innovative products.”
One of the bank’s major initiatives this year is its mobile app that provides public school teachers a fast, and secure way to check their savings and loan account balances, as well as apply for a reloan online. Clients can also pay their bills and soon, can receive and transfer funds, and use other customer-friendly features.
Its chatbot, Talk to Maria, offers a convenient 24/7 inquiry service and a seamless new loan application process. In collaboration with its parent company UnionBank, CitySavings has also rolled out its Bank-on-Wheels to make its services more accessible.